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Fiserv is a global organization with more than 14,500 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

Situation:

A leading manufacturer of credit cards, healthcare cards, and financial and health document delivery services, Fiserv (Personix) is integrating lean manufacturing principles into its core culture.

Solution:

To help accomplish that objective at its Indianapolis facility, TAP's Manufacturing Extension Partnership has created a multi-tiered training program for employees. As a result of sessions on advanced manufacturing, culture change, and other principles, managers already have seen increased production and better space utilization. Those intermediate accomplishments should go a long way toward realizing the company's ultimate goal of doubling capacity without increasing square footage.

Results:

“From my perspective, TAP has been critical to our success — primarily because of an absolute willingness to immerse themselves in our business. The coursework is custom-suited to our environment and the availability of our personnel. Each of the major courses was followed by kaizen events solidifying the learning and bringing it home for the participants. Plus, our tuition costs were covered by a Department of Workforce Development Training Acceleration Grant. As a result of our partnership with Purdue's Technical Assistance Program, we've experienced increases in velocity and margin and decreases in expenses and costs. We're running leaner than ever and continue to partner with TAP to drive ‘lean’ deep into our culture.”

- Andy Platt, Process Improvement Leader, Fiserv