Quality Tools & Techniques

Download PDF 99

Can't find a scheduled time that works for you? Submit an event request and we will keep you updated when new times become available.

Submit Event Request


Event Details

Quality is a significant concern of all companies and organizations; to stay in business, companies must offer a quality product or service that meets or exceeds the needs of the customer. All employees, including line workers, technicians, and office workers, affect quality. In this workshop, you'll learn more about what quality is and why it is important. You'll also learn some key quality terms and learn to create and use tools organizations commonly use to monitor and improve quality.


  • Define “quality.”
  • Explain how employees affect quality.
  • Define key quality terms, including specification, defect, and variation.
  • Describe the following quality tools and their purposes: process map, run chart, check sheet, Pareto chart, fishbone diagram, and scatter diagram.

Appropriate For

  • Individuals new to manufacturing or the workforce.
  • Individuals seeking work.
  • Individuals desiring to upgrade their workplace skills.




Purdue Manufacturing Extension Partnership, 8626 E. 116th Street, Suite 200, Fishers, IN 46038-2815, (317) 275-6810

© 2017 Purdue University | An equal access/equal opportunity university | Copyright Complaints | Maintained by Manufacturing Extension Partnership

Trouble with this page? Disability-related accessibility issue? Please contact Manufacturing Extension Partnership at tapmep@purdue.edu.