Lucy Nelson
Operations Support Manager
765-494-1140
Responsibilities:
As Operations Support Manager, Lucy is responsible for all scheduling, data analysis, materials, and logistics required to support the Purdue MEP subject matter experts, consultants, and advisors working with manufacturers throughout Indiana. She oversees members of the field support staff to ensure timely delivery of client materials for all trainings. She also manages the resource scheduling and invoicing processes, as well as the associated funding requirements. Lucy utilizes the Customer Relationship Management (CRM) system and impact survey system to collect, analyze, and organize performance data to support operating plans, center performance reviews, and other reports to Purdue University and the Center's funding partners.
Background:
Lucy is a graduate of Purdue University in Mechanical Engineering Technology with a focus on Quality Systems and another plan of study in Computer Integrated Manufacturing Technology. She has extensive manufacturing experience in automotive, cabinetry, pharmaceutical, and nutrition (both animal and human).
Skills & Expertise:
- Lean Office Principles
- Project Management
- Reporting and Analysis
- Logistics
- Scheduling
- Budgeting
- Instructional Design
- Course Instruction
- Continuous Improvement
