Quality Tools & Techniques

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Description

Event Details

Quality is a significant concern of all companies and organizations; to stay in business, companies must offer a quality product or service that meets or exceeds the needs of the customer. All employees, including line workers, technicians, and office workers, affect quality. In this workshop, you'll learn more about what quality is and why it is important. You'll also learn some key quality terms and learn to create and use tools organizations commonly use to monitor and improve quality.

Objectives:

  • Define “quality.”
  • Explain how employees affect quality.
  • Define key quality terms, including specification, defect, and variation.
  • Describe the following quality tools and their purposes: process map, run chart, check sheet, Pareto chart, fishbone diagram, and scatter diagram.

Appropriate For

  • Individuals new to manufacturing or the workforce.
  • Individuals seeking work.
  • Individuals desiring to upgrade their workplace skills.

 

 

NIST

Manufacturing Extension Partnership, 8626 E. 116th Street, Suite 200, Fishers, IN 46038-2815, (317) 275-6810

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