Organizations today want employees with effective communication skills, or the ability to clearly send and receive messages to and from others.
In this workshop, you'll learn how to effectively communicate verbally and nonverbally as well as how to listen for maximum understanding. You can expect to leave this workshop with a better understanding of your own communication strengths and opportunities and well as practical ideas for improving your own communication.
- Define the essence of effective communication.
- Identify common communication problems to avoid.
- Review and self-assess the key skills of effective communication.
- Plan steps that will help you be a better listener.
- Use “empathic listening” to successfully deal with employee concerns/issues.
- Assess your own listening skills and identify areas in which you can improve.
Intended audience: New and experienced managers and leaders who want to develop or improve their communication and listening skills.
Credits: Workshop qualifies for 0.3 CEUs (continuing education units) through Purdue University. There is a $15 processing fee to obtain your CEU transcript record. If you are interested in obtaining CEUs, you can prepay at registration or request an application form at the end of the session.
Cancellation: Registrants may receive a full refund for cancelling a course registration more than 30 days prior to the day of event. Cancellations requested between 14-30 days prior to the event are subject to a 50% cancellation penalty. No refunds are available for cancellations occurring within 14 days of the event. Substitutions are allowed in most cases. A full refund of the course fee will be made if the Purdue MEP Center exercises the right to cancel the course event. MEP’s liability is limited to the course fee. To report a needed cancellation, please contact firstname.lastname@example.org as soon as possible.