Officials at Millennium Tool, a family-owned tool and die company, knew they had to streamline operations and create a quality control system to compete locally and globally. A key tool in that effort was to become certified in ISO 9000:2008, a global standard for implementing system approaches to manage production, control costs and consistently deliver quality to the customer.
Millennium Tool, through a collaboration with Purdue's Technical Assistance Program/Manufacturing Extension Partnership, has since undergone a cultural revolution. Sales are up, customer activity has increased, product quality has improved and operating costs have fallen. Importantly for this region of Indiana, employment at the 11-year-old company has grown to 21 toolmakers, machinists and support staff, stemming largely from a contract with a major Midwest appliance manufacturer.
“Our goal in partnering with Purdue was to outline ways to diversify our business during a sluggish economy so we were less reliant on the automotive industry and its cyclical nature. We also needed to position ourselves for winning federal government contracts. Today we have a team of 13 employees working on our first contract with a major appliance manufacturer. Without the ISO 9000:2008 certification and the training and assistance that the Purdue partnership provided, we would not have won that three-year contract, competing against seven other bidders. It helped us get our foot in the door. Now our customers know they are dealing with a company that truly cares about quality and customer service.”
— Kyle Lyon, President and Founder, Millennium Tool, Inc.